Design, Fabrication and Delivery

  1. Can I support my geyser on the Roof Trusses or Tie Beam?
    • No, unless this was EXPRESSLY included in the design and indicated as such, this cannot be done. A full Geyser can easily weigh 300kg or more and this places the truss under extreme stress that was not designed for.
      It is far cheaper to support your geyser on internal walls.

  2. What about solar panels?
    • This must be EXPRESSLY requested and the position of the panels and geyser is to be indicated on the drawings submitted to ourselves. Most solar systems require that the geysers are placed above the solar panels and the affected trusses have to be specially designed to carry the imposed loads.

  3. Why do you sometimes use short battens (brandering) and join on site. Is this not substandard work and am I not being "short changed"?
    • Absolutely not. Timber is a natural product and its scarcity is increasing. There are times when the timber mills are unable to supply to the demand and long lengths are very difficult to come by. We then purchase short lengths and use a Batten Splice which is perfectly acceptable means of splicing timber. In fact, it is actually the preferred method and the method and application is governed by SANS 1783-4:2010.

  4. Do you use STEEL purlins and battens on roofs?
    • Yes, at our discretion we do, the reasons being two-fold:
      Firstly: Due to timber being a natural product, and being in high demand, there are times when the product is either unobtainable or of unacceptable quality.

      Secondly: Steel purlins and battens are easier to transport and wastage and site theft is less prevalent.

      We generally, as a rule, use steel purlins on steel sheeted roofs as the purlins are perfectly straight and give a high quality to the look and level of the final product. The roof sheeter is to take special note of this and accommodate the gable trim fixing details in his design.

      Steel battens can also be used on concrete tiled roofs but we take special care to ensure that the exposed area's are done in timber and retain the timber "look".

  5. If I accept my Quotation today, when can you deliver?
    • We pride ourselves in a very reasonable delivery period which can be within a few days. Please bear in mind that there are traditional periods in the South African annual cycle when we enter which is common known as "silly season". These are just before the Easter holidays and the last quarter of each year. Our factory is then often booked up for up to 6 weeks in advance. It is best to place your order well in advance so that you can avoid the bottlenecks.

  6. I placed my order and paid my deposit weeks ago and now you tell me that you can only deliver a week later than planned.
    • As soon as we accept your signed quotation and deposit, your project is entered into our production schedule. It is very important to note that we can only do final design once we are able to take accurate measurements of your completed building. We will guarantee the date originally agreed upon if your brickwork is completed according to schedule. However, if your building work is delayed for whatever reason, a new production date will be allocated to the first available opening in the factory. Please communicate with ourselves as soon as you experience any delays so that we able to plan a date that will fit into your schedule.

  7. Can you offload the timber or tiles anywhere on my property?
    • Unfortunately this is not possible. Our delivery vehicles can, when fully loaded, weigh up to 50 tons or more. Some of our rigs are close on 18m long and are unable to turn in restricted spaces. Building sites are often fraught with muddy conditions and soft, uncompacted areas and a recovery can cost many thousands of rands.

      We request that you provide an adequate lay-down area next to a well compacted access road.